Frequently Asked Questions

At the Safetybasement, we make all efforts to give you the best experience and offer you maximum satisfaction. So it is with this in mind that we will strive to answer some of the anticipated questions. You can also e mail us with unanswered questions at info (@) safetybasement.com

Returns

What do I do if I want to return something?

All products shipped by Addo Enterprises,Inc. are certified to be in good order, however should there be a defect in a product that is shipped to you then certain procedures must be followed .

All goods returned must, on arrival at Addo Enterprises, Inc. premises, be found to be in first class condition and original packaging. Proof of purchase, either invoice or order reference number must be provided.

BEFORE sending an item back an RMA number MUST BE OBTAINED. Contact us to receive this number either by phone or send us an email. Without and RMA number you may not get reimbursed as we may be unable to locate your item. Remember we receive a lot of mail and packges daily an we need to associate a returned item with a buyer. If we cannot do that, the item is simply put in with everything else in the warehouse and we may not know you returned an item.

All refunds will be excluding shipping charges and there will be a 20% restocking fee for non defective opened items.If the product is returned in the original packaging, unopened, we will replace, refund, or credit your account for the returned merchandise, no questions asked.
Why do we seem a little strict with our return rules? Simple. We have had incidents where people buy items, say security cameras, and use them once and return them. That is certainly not good for us. So we have had to tighten the rules just a bit more. A good number of our products are tested and checked to be in good working condition. But ofcourse there will always be the faulty ones that you should return! Therefore we always recommend that if ou have questions prior to buying a prodct just give us a quick call or send us a quick email so that all your questions can be answered before making your puchase. We have had little complaints with our products and we hope if you decide to buy you will love them too. Thanks for taking time to read this piece.

Who pays for shipping if I return a product?
Shipping charges for returns and refunds are your responsibility. However, if you are returning an item because it arrived damaged or there was an error processing your order, Addo Enterprises will gladly reimburse you for postal expenses.

How am I taxed?

We are required to charge sales tax on all orders shipped to addresses in New Jersey, USA only. No tax will be charged on orders shipped outside the state of New Jersey, USA.

When should I expect delivery?
Orders are usually shipped within 24 hours on all our personal protection devices. However shipping on our surveillance cameras take between 3 to 5 business days to ship.If we are not able to ship within that time, we will generally notify you by e-mail. After the product leaves the warehouse, UPS shipping times apply, which (depending on your location and the volume being handled at the time) is from three to seven (3-7) business days within the Continental U.S.