All products shipped by Safetybasement are certified to be in good working order.
However should there be a defect in a product that is shipped to you then certain
procedures must be followed .
We highly recommend you give us a call for help before deciding on returning a
product. Returning a working product within the allowed time window will incur
a 25% restocking fee.
How do I return an item?
First, contact us via e-mail or telephone to receive an RMA (Return Merchandise
Authorization) number. No returns will be processed without an RMA number. Once
you get your item boxed and ready to ship back to us, clearly mark the RMA number
on the outside of the box. This will ensure a speedy processing of your returned
Before you pack your product PLEASE ensure that every accessory
is returned with your item. Missing accessories may nullify your return.
Warranty for exchange/Defective products:
Most products come with a 90 days warranty and a manufacturer warranty which
may range anywhere from 3 months to 1 year or beyond. Please contact us to determine
the manufacturer warranty on a given item if it not clearly stated on product.
However if you return a defective item to us within our stipulated return window,
then we will immediately replace or repair the unit for you, on us. Any item
that is in naturally defective and returned outside of this return window will
be subject to manufacturer warranty rules. Generally these rules may mean customer
will have to work with manufacturer directly if manufacturer is US based or
customer can send unit to us to forward it to manufacturer if manufacturer is
based outside US. Please note that by sending us a defective product outside
our return window for a non us based manufacturer does not mean unit is being
repaired by us. And If any reimbursement is due is such a case, it will be provided
by manufacturer directly.
If an item is naturally defective, and not as a result of customer error or damage, we will repair or replace it for you, granted it is done during the stipulated return 'window'
Return policy for each category:
Law Enforcement Products
All our law enforcement products that are Non-Spy & Surveillance items have
a 25 day return policy. All law enforcement surveillance products have the same
return policy as below Spy & Surveillance Return Policy.
Spy & Surveillance Return Policy:
Most of our spy & surveillance and related items have a 5 calendar day return
policy from date of receipt. This is for non-defective items. We highly recommend
that you decide on your unit within these 5 business days after receipt. Due
to the nature of the products, returns will not be accepted for opened packages
unless the product is found to be naturally defective or unless a longer return
policy is explicitly stated for that specific product. Our previous return policy
was far more generous until we later found out that some unscrupulous people
ordered our surveillance products for specific short term/one time uses and
then returned the product(s). This was bad for business.
However all spy & surveillance products that have been opened and returned
within the 5 business days, or we were notified of intention to return item
within 5 business days after delivery to customer, will be accepted back, and
will be subject to a 25% restocking fee. We inspect and test all returned products.
If the product is returned in the original packaging AND unopened from the box,
we will replace, refund, or credit your account (Less shipping) no questions
Custom Spy and Surveillance Products:
All surveillance products that have been custom-ordered are non-refundable or
returnable. Please ensure you have talked to us and thoroughly understood what
you are ordering.
GPS Tracking Devices
All GPS devices that have been activated are non-refundable/returnable. Before
buying or activating your GPS device make sure you have asked all pertinent
questions about the GPS units prior to buying! We will even provide you with
demos to ensure that you are satisfied with the total package prior to purchase.
If you have not activated your GPS device and bought it less than 5 days ago
and wish to return unit, then give us a call and we will provide you with an
RMA number for a full refund.
Self Defense Products:
Most of our self defense products have a 15 days return policy from date of
receipt. Items must be in first class condition and original packaging. Items
not satisfying this specification will be subject to a 25% restocking fee UNLESS
the item is naturally defective or the incorrect item was shipped to you. In
that case, a full refund will be provided.
All items shipped via purchase orders are non-returnable. We can replace or
repair these items within our standard warranty time.
EXCEPTIONS TO ABOVE RULES:
We will gladly take back all items that were incorrectly shipped to you. At
times we ship the wrong item to our customers. In such instances we will take
back your return and fully refund you or replace the unit with the correct item.
A store credit will be applied to all processed returns (that are not being
1. All Pepper Sprays.
Shipping: All shipping cost is non refundable. All refunds will be LESS shipping.
Where do I return the merchandise?
If you need to return a damaged or defective product, please contact us by e-mail
for authorization in advance and we will provide you with a Return Merchandise
Authorization Number and shipping instructions.
All goods returned must include a proof of purchase, either invoice or order
reference number must be provided.
Simply enclose your details and reference number, along with the product and
send via pre-paid and insured mail to the following warehouse address:
Addo Enterprises Inc.
19 McMaster Street
Ballston Spa, NY 12020
(Clearly mark RMA number outside of box)
Who pays for shipping if I return a product?
Shipping charges for returns and refunds are your responsibility. However, if
you are returning an item because it arrived damaged or there was an error processing
your order, Addo Enterprises, Inc will gladly reimburse you for postal expenses.
Addo Enterprises, Inc.
Be Proactive, Think Safety