Frequently Asked Questions

At the Safetybasement, we make all efforts to give you the best experience and offer you maximum satisfaction. So it is with this in mind that we will strive to answer some of the anticipated questions. You can also e mail us with unanswered questions at info (@) safetybasement.com

Returns

What do I do if I want to return something?

All products shipped by Addo Enterprises,Inc. are certified to be in good order, however should there be a defect in a product that is shipped to you then certain procedures must be followed .

All goods returned must, on its arrival at Addo Enterprises, Inc. premises, be found to be in first class condition and original packaging. Proof of purchase, either invoice or order reference number must be provided.
Simply enclose your details and reference number, along with the product and send via pre-paid and insured mail to the following address:

Addo Enterprises, Inc
19 McMaster Street
Ballston Spa, NY 12020
Att: Returns

Who pays for shipping if I return a product?
Shipping charges for returns and refunds are your responsibility. However, if you are returning an item because it arrived damaged or there was an error processing your order, Addo Enterprises will gladly reimburse you for postal expenses.

If you need to return a damaged or defective product, please contact us by e mail for authorization in advance and we will provide you with a Return Merchandise Authorization Number and shipping instructions. This is important as it will help in expediting your refund. All refunds will be excluding shipping charges and there will be a 20% restocking fee. If the product is returned in the original packaging, we will replace, refund, or credit your account for the returned merchandise, no questions asked.

How am I taxed?

We are required to charge sales tax on all orders shipped to addresses in New Jersey, USA only. No tax will be charged on orders shipped outside the state of New Jersey, USA.

When should I expect delivery?
Orders are usually shipped within 24 hours on all our personal protection devices. However shipping on our surveillance cameras take between 3 to 5 business days to ship.If we are not able to ship within that time, we will generally notify you by e-mail. After the product leaves the warehouse, UPS shipping times apply, which (depending on your location and the volume being handled at the time) is from three to seven (3-7) business days within the Continental U.S.